Privacy Policy
Last Updated: 25 April 2026
Privacy Policy
This Privacy Policy explains how RAIS (“RAIS,” “we,” “us,” or “our”) collects, uses, discloses,
and protects personal information in connection with our websites, software, devices,
applications, analytics tools, surveillance services, and related offerings (collectively, the
“Services”). By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
● Account and contact information, such as name, company name, email address, phone
number, billing address, and login credentials.
● Business and service information, such as account settings, subscription details, support
requests, and communications.
● Device and technical information, such as IP address, browser type, device identifiers,
operating system, log data, and usage data.
● Customer Content, including video, audio, images, recordings, metadata, logs, and other
information processed through the Services on behalf of customers.
● Employee or site-related information, where permitted and necessary for business
deployment, including access activity, badge or entry records, and other
monitoring-related data.
● Other information you choose to provide to us through forms, correspondence,
integrations, or support channels.
2. How We Use Information
We may use information for the following purposes:
● To provide, operate, maintain, and improve the Services.
● To analyze, detect, monitor, and report events or activity related to the Services.
● To authenticate users and secure accounts.
● To respond to support requests and customer inquiries.
● To process payments, invoices, and account administration.
● To comply with legal obligations and enforce our agreements.
● To develop new products, features, analytics, and safeguards.
● To protect the security, integrity, and availability of the Services.
3. How We Share Information
We may share personal information:
● With service providers, subprocessors, and vendors who help us operate the Services.
● With customers and authorized users, as directed by the customer or account owner.
● In connection with a corporate transaction, such as a merger, acquisition, financing, or
sale of assets.
● To comply with law, legal process, or enforceable government request.
● To protect rights, safety, security, or property, including to investigate fraud, misuse, or
security incidents.
4. Legal Bases and Authority
Where applicable law requires a legal basis for processing, we process personal information
based on legitimate business interests, performance of a contract, compliance with legal obligations, consent where required, and other lawful bases permitted by applicable law. Where RAIS processes personal information on behalf of a customer, the customer is esponsible for determining the legal basis and lawful instructions for such processing.
5. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services,
fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve
disputes, enforce agreements, and maintain business records, unless a shorter or longer
retention period is required by law or contract.
6. Data Security
We use commercially reasonable administrative, technical, and organizational safeguards
designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
7. Employee and Sensitive Data
Where our Services are used to process employee data, workplace monitoring data, or other sensitive information, customers are responsible for providing all required notices, obtaining any necessary consents, and ensuring that their use of the Services is lawful. RAIS processes such information only in accordance with customer instructions, applicable law, and any applicable agreement, including a Data Processing Addendum where required.
8. Cookies and Similar Technologies
We may use cookies, pixels, local storage, and similar technologies to operate the Services,
remember preferences, analyze usage, and improve performance. Where required by law, we will provide notice and/or obtain consent for such technologies.
9. Your Choices and Rights
Depending on your location and the nature of the relationship, you may have rights to access,
correct, delete, restrict, or object to certain processing of your personal information, or to
request portability where applicable. Requests may be limited by law, technical feasibility, and
our obligations to retain information.
10. Third-Party Links and Services
The Services may contain links to third-party websites, applications, or services. We are not
responsible for the privacy or security practices of third parties, and their policies govern their
collection and use of information.
11. Children’s Privacy
The Services are intended for business use and are not directed to children. We do not
knowingly collect personal information from children under applicable minimum ages, and if we learn that such information has been collected in violation of this Policy, we will take appropriate steps to delete it as required by law.
12. International Transfers
If personal information is transferred across borders, it may be processed in jurisdictions that
may have different data protection laws than your own. Where required, we will implement
appropriate legal mechanisms to support such transfers.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be effective when
posted or otherwise communicated, unless a later effective date is stated. Your continued use of the Services after the effective date of the updated Privacy Policy constitutes acceptance of the changes.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, contact:
RAIS - info@rainierais.com
and protects personal information in connection with our websites, software, devices,
applications, analytics tools, surveillance services, and related offerings (collectively, the
“Services”). By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
● Account and contact information, such as name, company name, email address, phone
number, billing address, and login credentials.
● Business and service information, such as account settings, subscription details, support
requests, and communications.
● Device and technical information, such as IP address, browser type, device identifiers,
operating system, log data, and usage data.
● Customer Content, including video, audio, images, recordings, metadata, logs, and other
information processed through the Services on behalf of customers.
● Employee or site-related information, where permitted and necessary for business
deployment, including access activity, badge or entry records, and other
monitoring-related data.
● Other information you choose to provide to us through forms, correspondence,
integrations, or support channels.
2. How We Use Information
We may use information for the following purposes:
● To provide, operate, maintain, and improve the Services.
● To analyze, detect, monitor, and report events or activity related to the Services.
● To authenticate users and secure accounts.
● To respond to support requests and customer inquiries.
● To process payments, invoices, and account administration.
● To comply with legal obligations and enforce our agreements.
● To develop new products, features, analytics, and safeguards.
● To protect the security, integrity, and availability of the Services.
3. How We Share Information
We may share personal information:
● With service providers, subprocessors, and vendors who help us operate the Services.
● With customers and authorized users, as directed by the customer or account owner.
● In connection with a corporate transaction, such as a merger, acquisition, financing, or
sale of assets.
● To comply with law, legal process, or enforceable government request.
● To protect rights, safety, security, or property, including to investigate fraud, misuse, or
security incidents.
4. Legal Bases and Authority
Where applicable law requires a legal basis for processing, we process personal information
based on legitimate business interests, performance of a contract, compliance with legal obligations, consent where required, and other lawful bases permitted by applicable law. Where RAIS processes personal information on behalf of a customer, the customer is esponsible for determining the legal basis and lawful instructions for such processing.
5. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services,
fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve
disputes, enforce agreements, and maintain business records, unless a shorter or longer
retention period is required by law or contract.
6. Data Security
We use commercially reasonable administrative, technical, and organizational safeguards
designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
7. Employee and Sensitive Data
Where our Services are used to process employee data, workplace monitoring data, or other sensitive information, customers are responsible for providing all required notices, obtaining any necessary consents, and ensuring that their use of the Services is lawful. RAIS processes such information only in accordance with customer instructions, applicable law, and any applicable agreement, including a Data Processing Addendum where required.
8. Cookies and Similar Technologies
We may use cookies, pixels, local storage, and similar technologies to operate the Services,
remember preferences, analyze usage, and improve performance. Where required by law, we will provide notice and/or obtain consent for such technologies.
9. Your Choices and Rights
Depending on your location and the nature of the relationship, you may have rights to access,
correct, delete, restrict, or object to certain processing of your personal information, or to
request portability where applicable. Requests may be limited by law, technical feasibility, and
our obligations to retain information.
10. Third-Party Links and Services
The Services may contain links to third-party websites, applications, or services. We are not
responsible for the privacy or security practices of third parties, and their policies govern their
collection and use of information.
11. Children’s Privacy
The Services are intended for business use and are not directed to children. We do not
knowingly collect personal information from children under applicable minimum ages, and if we learn that such information has been collected in violation of this Policy, we will take appropriate steps to delete it as required by law.
12. International Transfers
If personal information is transferred across borders, it may be processed in jurisdictions that
may have different data protection laws than your own. Where required, we will implement
appropriate legal mechanisms to support such transfers.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be effective when
posted or otherwise communicated, unless a later effective date is stated. Your continued use of the Services after the effective date of the updated Privacy Policy constitutes acceptance of the changes.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, contact:
RAIS - info@rainierais.com